Product Manager, Navigation & Guidance Solutions
$104,670–$127,930 year
HybridBoston, Massachusetts, United States
Job Summary
Support the development, enhancement, implementation, and ongoing management of digital healthcare products and navigation solutions designed to improve member experience and outcomes. Lead cross-functional initiatives to support product strategy, design, and operational readiness while partnering with Sales, Network Management, and Technology teams. Serve as a subject matter expert on assigned products, gather business requirements, and ensure alignment with regulatory and compliance standards. Monitor product performance and market feedback to identify enhancements, while supporting sales efforts through presentations, training, and RFP responses. This hybrid role requires two days in-office per week for local candidates and quarterly visits for remote workers.
Required Qualifications
- Bachelor's Degree
- 3–6 years of relevant healthcare, product, operations, consulting, or business experience
- Experience with health insurance products and services
- Strong knowledge of healthcare, health insurance products, provider networks, or healthcare delivery systems
- Strong communication, presentation, analytical, and organizational skills
- Ability to communicate effectively at all levels, including senior management
- Comfortable independently problem solving and escalating as appropriate for strategic guidance
- Ability to manage multiple priorities in a fast-paced environment
- Ability to communicate complex healthcare concepts clearly and effectively to all levels
- Demonstrated initiative and willingness to learn and grow within a product management environment
- Proficiency with Microsoft Office applications including Excel and PowerPoint
- Those living within 50 miles of a BCBSMA office (Boston or Hingham) are required to work in office twice a week
- Those living farther than 50 miles will work remotely with a requirement to visit the office quarterly
Desired Qualifications
- Familiarity with project management practices and tools (such as JIRA and Microsoft Project)
- Experience working with or managing vendors in the medical, health insurance products, and/or financial spaces
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