Product Manager
On-siteNew York City, New York, United States
New York City, New York, United StatesOn-siteFull TimeSenior LevelMasters DegreeStartup
Full TimeSenior LevelMasters DegreeStartup
Job Summary
Engage with senior management to identify portfolio improvement opportunities and establish KPIs to measure business decision effectiveness. Independently address complex credit card problems by defining product flows, customer journeys, and user stories while analyzing large datasets to resolve data quality issues. Build robust strategies that reduce client losses and visualize enhancements through dashboards, then distill technical findings into concise presentations and reports. Collaborate with cross-functional teams to lead Agile product enhancements and process flow improvements.
Required Qualifications
- Bachelor's or Masters degree in Mathematics, Statistics, Economics, Computer Engineering or Analytics related field
- 5+ years of experience in banking operations and credit card, preferably in fraud, disputes, collections operations domain
- 5+ years of product management experience in banking domain eg: implementation of new features or feature enhancement to banking wallet/app
- Hands-on experience with SAS/Hadoop Hive, SQL, Tableau and Microsoft Office
- Excellent communication, presentation and story building skills
- Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day complex customer problems
Desired Qualifications
- SAS, Hadoop Hive, Python, R, Unix, Teradata and other statistical software knowledge
- JIRA, Confluence, product and process flow documentation knowledge
- Led teams and driven product changes for banking mobile application, payment networks
- Ability to adapt to emerging analytic tools and solutions into standard operating procedures
- Knowledge of basic machine learning algorithms like decision trees, regression models and clustering
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