Product Manager, Identity
$200,000–$240,000 year
On-siteSan Francisco, California, United States or California, United States
Job Summary
Define and drive the roadmap for identity verification technologies, flows, and new features on Airbnb. Make prioritization calls balancing trust, guest experience, booking success, and marketplace health. Partner with design, engineering, and policy teams to execute the roadmap, while aligning Account, Trust & Safety, Guest Experience, Host Experience, and Customer Support on shared goals. Identify external partnership opportunities to extend the identity ecosystem's reach. Design A/B experiments with rigorous metric design and measure long-term booking impact. Synthesize user research, marketplace data, and competitive signals to refine strategy and translate technical tradeoffs for engineering and leadership.
Required Qualifications
- 8+ years of product management experience
- at least 3 years on identity and trust-related topics
- Track record of owning strategy and roadmap for technically complex systems
- Experience with identity standards being developed around the world
- Ability to earn the respect of engineers and subject matter experts
- Expertise in collecting and using data to perform business analysis and support product strategy decisions
- Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategy into actionable guidance for design and engineering
- Comfort working in ambiguity and a bias toward innovative solutions rather than incremental ones
- Experience evaluating external partnerships and an understanding of how partnerships can accelerate strategy
- Demonstrated expertise pitching complex ideas to executive teams
- Demonstrated experience in both inbound (feature definition) and outbound (communication and marketing) aspects of product management
- Must be based on the West Coast of the US
- Not located in Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, or Rhode Island
Desired Qualifications
- strong product thinking
- deep research
- incredibly detail-oriented
- hands on
- ability to chart an ambitious long-term path through this evolving space
- Ability to earn the respect of engineers and subject matter experts— engaging at a level that builds credibility
- Comfort working in ambiguity and a bias toward innovative solutions rather than incremental ones
- Experience evaluating external partnerships and an understanding of how partnerships can accelerate strategy
- Demonstrated expertise pitching complex ideas to executive teams
- Demonstrated experience in both inbound (feature definition) and outbound (communication and marketing) aspects of product management
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