Product Manager, Forward Deployment - Enterprise
On-sitePalo Alto, California, United States
Job Summary
Own the full product lifecycle from discovery through launch, leading forward deployments with customers to validate workflows and drive adoption. Translate complex revenue cycle management operations into scalable, AI-native workflows and agentic system logic while partnering with engineering to scope features and prioritize tradeoffs. Balance short-term customer needs with long-term platform scalability, creating clear documentation and process maps to ensure alignment. Track timelines, manage cross-functional dependencies, and use deployment insights to continuously refine AI agent capabilities. Work directly with customers and stakeholders to understand operational complexity and deliver measurable impact.
Required Qualifications
- 4+ years of experience in product management or customer-facing product roles (forward deployment, solutions engineering, implementation)
- Demonstrated ownership of complex product initiatives from concept through launch and iteration
- Experience building or working with AI-powered products, automation platforms, or agentic workflows
- Strong ability to analyze operational processes and translate real-world complexity into scalable product systems, with clear judgment on core product vs. customization or process
- Comfort working directly with customers and cross-functional stakeholders in high-ownership environments
- Excellent written and verbal communication skills; able to write clear specs and align technical and non-technical teams
- Structured thinker who thrives in fast-paced, ambiguous environments
Desired Qualifications
- Experience in healthcare operations, medical billing, revenue cycle management (RCM), or operationally intensive platforms (e.g., logistics, delivery, or enterprise service delivery)
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