Product Manager, Diagnostics - Global Services
On-siteSunnyvale, California, United States
Job Summary
Define the strategy and solution roadmap for diagnostic technology used to service Intuitive products, ensuring service professionals have the tools needed to troubleshoot performance issues and repair devices effectively. Create proposals to enhance diagnostic features, draft business cases to secure funding, and define technical requirements for tools used by field-based teams. Partner with cross-functional teams including Field Service, Technical Support, and product development to develop and deploy new diagnostic capabilities while serving as a subject matter expert on diagnostic and service technology capabilities.
Required Qualifications
- Minimum of 5 years of related experience
- Bachelor's degree
- 3 years of experience and a Master's degree
- PhD without experience
- Equivalent work experience
- Demonstrated technical experience with medical device diagnostics or the equivalent
- Demonstrated technical knowledge of the Intuitive's products
- Experience with product management, continuous improvement initiatives, Lean/Six Sigma, or equivalent
- Experience building business cases using qualitative and quantitative data to secure funding, resources, or project/program support
- Experience investigating and defining complex problems prior to solution development
- Experience with market research, voice of customer feedback, voice of service feedback, or equivalent
- Formal or informal leadership of cross-functional teams to implement/launch key initiatives
- Critical thinking skills, attention to detail, and experience with data-driven decision making
- Ability to develop and present impactful presentations for cross-functional audiences, director/VP-level leadership, and global stakeholders
- Ability to build relationships and partner closely with key stakeholders
- Excellent written and verbal communication skills
- Results orientation with ability to prioritize and manage multiple initiatives and deadlines
- Self-directed with awareness to proactively seek advice when needed
- Strong knowledge of the MS Office product suite
- Ability to travel 25%
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