Product Manager

Product Manager to own end-to-end service ticketing lifecycle for contact centers across 12 Delivery Hero brands (including foodpanda), drive data-driven improvements, and optimize workforce efficiency. Responsibilities include shaping the product roadmap, aligning stakeholders without direct authority, owning a defined problem area within the service platform to improve agent productivity, collaborating with engineering to build scalable solutions, using data and analytics to identify where things break and where improvements will have the biggest impact, supporting launches and monitoring performance, and iterating based on real-world results. Requires around 5+ years of cross-functional experience, strong data-driven decision making, and excellent communication and interpersonal skills; prior experience in customer service, support operations, or contact center technology is a plus.