Product Manager Customer & Commercials (f/m/d)
HybridHamburg, Hamburg, Germany
Job Summary
Own the Customer & Commercials Value Stream by taking end-to-end ownership of the product portfolio, including vision, strategy, roadmap, and business value realization. Develop and drive product strategy by working with stakeholders to translate objectives into initiatives that deliver measurable outcomes. Evolve the portfolio by continuously improving CRM, the Customer Portal, and DocuWare based on user feedback and business priorities. Manage stakeholders as the primary interface between business needs and technical teams, ensuring clear communication and expectation alignment. Own and prioritize the backlog while balancing business value, technical improvements, and operational stability. Drive adoption and change through rollout activities, communication, and training to ensure active product usage. Measure impact by defining success metrics and using data-driven insights to continuously improve processes.
Required Qualifications
- Several years of experience in Product Management, Product Ownership, Business Application Management, or a similar role
- Proven track record of managing business-critical digital products
- Strong understanding of customer, commercial, supplier, or business processes
- Experience with CRM platforms (e.g. Microsoft Dynamics, Salesforce, HubSpot)
- Solid expertise in modern product management practices, including product strategy, roadmap planning, backlog prioritization, stakeholder management, and product discovery
- Comfortable working in agile environments
- Excellent communication and stakeholder management skills
- Ability to collaborate effectively across international and cross-functional teams
- Fluent in English and German
- Degree in Business Informatics, Business Administration, Computer Science, or a related field
Desired Qualifications
- Knowledge of customer portals, self-service solutions, document management, or workflow automation
- Spanish language skills
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