Product Manager - Core Digital Consumer Capabilities
Hybrid · London, England, United Kingdom
Job Summary
Product Manager – Core Consumer Capabilities to lead the evolution of shared services powering Experian UK&I consumer products. Own the roadmap for shared operational and customer-facing capabilities including alerts, bureau integrations, Salesforce platforms, customer servicing tooling, and shared application services used across ECS products. Collaborate with Product, Engineering, Operations, Customer Services, CRM and AI/Data teams to ensure scalable customer engagement, operational efficiency, and rapid product evolution. Drive simplification, standardisation, and operational scalability while balancing reliability, scalability and business value. Focus on priority setting aligned with regulatory requirements, customer engagement strategies, and growth, and enable faster delivery and reuse of shared capabilities across journeys.
Required Qualifications
- Experience managing shared customer or operational capabilities within digital consumer products (e.g. customer communications, CRM/engagement platforms, servicing tools, operational systems, financial/reporting integrations, or shared application services across journeys)
- Experience working in complex digital environments where reliability, customer trust, regulatory considerations, and operational scalability are critical
- Strong understanding of how shared capabilities impact customer engagement (including MAU), servicing effectiveness, operational efficiency, speed of delivery, customer experience consistency, and overall business performance
- Ability to collaborate effectively across Product, Engineering, Operations, CRM, Customer Services, and other stakeholders to align priorities and deliver measurable outcomes
- Data-informed approach, using customer, operational, and product metrics to prioritise work and continuously improve adoption and effectiveness
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