Product Manager
$91,058–$141,058 year
HybridToronto, Ontario, Canada or Guelph, Ontario, Canada
Job Summary
Collaborate with cross-functional teams to deliver telephony and omni-channel solutions while leading workshops to generate innovative client experience ideas. Build and maintain a roadmap for digital product rollout, ensuring timely, budget-compliant delivery in partnership with delivery teams. Partner with analytics to create weekly dashboards tracking IVR performance and identify opportunities based on data-driven insights. Conduct market research and competitor analysis to inform product strategy, articulate a compelling vision for business capabilities, and advocate for clients by defining outcomes. Lead and engage the team through coaching and mentoring, fostering an agile culture of continuous improvement and innovation.
Required Qualifications
- Bachelor's or Master's degree in business, Marketing, Engineering, or a related field
- 3+ years of experience in product management, strategy, or client growth roles
- Proven experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition
- Strong understanding of customer journey design, digital channels, and CRM/lead management platforms
- Experience with data analytics, performance measurement, and reporting to drive product decisions
- Excellent stakeholder management and communication skills
- Detail oriented work that requires frequent mental concentration for extended periods of time
- You will be subject to a Background check as a condition of employment
Desired Qualifications
- ideally within financial services or a related industry
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