Product Manager
RemoteUnited States
Job Summary
Lead strategy, lifecycle management, and long-term sustainability for assigned credentialing or healthcare certification product portfolios. Develop roadmaps reflecting customer needs, market relevance, and financial sustainability while partnering with certification, assessment, finance, technology, and operations teams. Conduct continuous discovery with candidates, certificants, customers, and subject matter experts to define product direction, prioritize investments, and monitor performance metrics. Translate approved priorities into requirements and implementation plans with technology and delivery partners. Evaluate product effectiveness using behavioral data, market insights, and financial measures to inform continuous improvement. Collaborate across enterprise stakeholders to resolve competing priorities and support the National Registry's mission of accessible, effective certification.
Required Qualifications
- Bachelor's degree in business administration, healthcare administration, information systems, education, assessment, or a related field
- 5-7 years of progressively responsible experience in product management, portfolio management, program management, service-line management, business strategy, or a related discipline
- Demonstrated experience managing a complex external-facing product, service, program, or portfolio throughout its lifecycle, including discovery, strategy, roadmap development, prioritization, launch, evaluation, and continuous improvement
- Experience using customer insights, market needs, financial considerations, operational impacts, and performance data to shape product or service strategy and investment priorities
- Experience developing business cases, evaluating product performance, supporting pricing or revenue decisions, or partnering with finance leaders on product or service sustainability
- Experience working with cross-functional teams that include certification, assessment, technology, operations, marketing, finance, subject-matter experts, and executive stakeholders
- Demonstrated experience managing a complex external-facing product or service in credentialing, certification, assessment, healthcare, professional licensing, regulated industries, standards-driven environments, or another comparable domain
- Must be able to work in an office environment
- Must be able to travel approximately 10 nights per year
Desired Qualifications
- Highly preferred: deeper familiarity with credentialing standards, accreditation requirements, examination development, psychometrics, certification maintenance, continuing competency, or similar assessment-based product environments
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