Product Manager - Banking
$135,000–$145,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead efforts to manage a portfolio of US domiciled deposit or credit card products by prioritizing roadmaps based on fraud, revenue, operational expenses, customer experience, and regulatory requirements. Ensure assigned projects perform as expected, resolving issues timely with partner updates and management escalations. Partner with Technology, Payments, Risk, Compliance, Design, and Operations teams to drive results, develop new product solutions, and enhance credit card customer experience through complex problem-solving. Independently address intricate customer problems, suggest process flows, and develop executive presentations. Leverage insights from large complex datasets to impact business decisions through data-based findings and product implementations.
Required Qualifications
- Bachelor's or Masters degree in Mathematics, Statistics, Economics, Computer Engineering or Analytics related field
- 4+ years of experience in banking operations and credit card, preferably in fraud, disputes, collections operations domain
- 4+ years of product management experience in banking domain Technology initiatives
- Excellent communication, presentation and story building skills
- Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day complex customer problems
Desired Qualifications
- Knowledge of common Banking application systems and their relationships within the Bank is an asset
- Experience working in an Agile environment is an asset
- JIRA, Confluence, product and process flow documentation knowledge
- Led teams and driven product changes for banking mobile application, payment networks
- Ability to adapt to emerging analytic tools and solutions into standard operating procedures
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