Product Manager (AI OCR & ODP Practice)
On-siteCebu, Cagayan Valley, Republic of the Philippines
Job Summary
Product Manager, AI OCR & IDP owns the complete lifecycle of Helpware’s short-cycle document-processing engagements—from bid through delivery—within tight 90-day windows, acting as the single accountable owner to protect margin and quality. Role includes end-to-end bid lifecycle, SOW drafting/negotiation, defining deliverables and SLAs, coordinating with finance/legal, translating client requirements into OCR/IDP configurations, directing developers across concurrent micro-projects, ensuring accuracy thresholds and QA, overseeing delivery from kickoff to closeout, adherence to audit requirements, and driving continuous improvement and account growth. Required qualifications emphasize 5–8+ years in BPO/professional-services delivery, commercial deal ownership, technical fluency to configure QA OCR/IDP platforms, strong PM skills, and excellent client-facing communication.
Required Qualifications
- 5–8+ years in BPO/professional-services delivery, solutions consulting, or program management – ideally including document processing, IDP, OCR, or RPA/automation.
- Demonstrated ownership of commercial deals: scoping, estimating, pricing, and SOW negotiation.
- Technical fluency sufficient to configure and QA an OCR/IDP platform and direct developers – must speak the language (APIs, JSON, extraction models, accuracy metrics) without needing to code.
- Strong project-management discipline; proven ability to run many small, concurrent projects at high velocity.
- Excellent client-facing communication and negotiation skills.
- Ability to self-manage with appropriate communications and escalations points; while ensuring seamless teammate collaboration.
Desired Qualifications
- Hands-on experience with IDP/OCR platforms (e.g., ABBYY, Hyperscience, Rossum, Google Document AI, AWS Textract, Azure Form Recognizer).
- PMP, Agile, Lean Six Sigma certification, or PDMA.
- Prior experience managing technical products within a services based industry.
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