Product Guide - Seasonal
$40,976,000–$45,552,000 year
On-siteEdmonton, Alberta, Canada
Job Summary
Deliver a best-in-class brand experience by sharing technical product knowledge, solving guest problems, and recommending gear based on their needs. Champion Arc'teryx as a brand ambassador in-store and in the community while providing feedback on merchandising to drive sales. Process guest transactions, handle warranties and trade-ins, and manage inventory by unpacking boxes weighing up to 30 lbs. Answer store phones, respond to emails, and occasionally engage on social media channels. Maintain open collaboration with leadership and complete assigned store tasks and projects. Work under the direction of store management with flexibility for Black Friday and holiday season availability.
Required Qualifications
- Product knowledge
- Technical product knowledge
- Problem solving
- Flexibility and adaptability
- Autonomy and collaboration
- Breakthrough thinking
- Continuous improvement
- Commitment to doing what is right
- Passion for getting outside and living it
- Availability to work Black Friday until the end of the holiday season
- Accountability for execution of all deliverables on the Product Guide Role and Responsibilities document
- Ability to perform additional projects, duties, and assignments as required or by request
- Open availability for at least two (2) of three (3) weekend days (Friday, Saturday, Sunday)
- Availability for one (1) opening and one (1) closing shift during the week with a minimum six (6) hour availability window
Desired Qualifications
- Passion for delivering exceptional customer service
- Love for having fun at work
- Self-motivation
- Accountability to what is required of you
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