Product Guide III (Part-time) - Vista Service Center
$48,693–$54,101 year
On-siteVista, California, United States
Job Summary
Welcome, engage, and educate customers, ensuring their needs are met and expectations exceeded from initial interaction through vehicle delivery. Achieve key performance indicators including leads captured, lead-to-drive rates, sales orders influenced, and customer experience metrics. Demonstrate product expertise by conducting demonstration drives, trip planning, and supporting demand generation, gear demos, and community events. Perform operational duties such as event production, back-of-house upkeep, food and beverage support, and maintaining visual displays. Uphold premium retail and hospitality standards while utilizing POS and CRM tools to enhance the customer journey. Take on additional projects and assignments as required by leadership.
Required Qualifications
- 2+ years' experience in customer service
- Prior experience in EV, field marketing, sales, education, or hospitality environment
- At least 18 years of age
- 21+ years of age to operate any Rivian vehicle
- High School Diploma, GED, or other recognized high school equivalency credential
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
- Ability and willingness to travel based on business needs to support other market launches and operations
- Valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
- No drug or alcohol related driving incidents in the last 3 years
- No more than 1 serious moving violation in the last 3 years
- No driving related suspensions or revocation of Driver License within the 3-5 year period
- Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Must have or be eligible to obtain a sales license, notary license, and/or food handling certification (within the first 90 days of employment) if applicable in the state/province of your assigned work location
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Energetic, enthusiastic, and engaging customer interaction style
- Ability to understand and articulate concepts in the technology and automotive space
- Resilience and ability to overcome objections using active listening and critical thinking
- Ability to multi-task while providing exceptional quality of work
- Excellent written and verbal language skills in English
- Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines
- An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
Desired Qualifications
- Experience using POS and CRM software
- Working knowledge of Google Workspace with the ability to learn new tools quickly
- Additional languages
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