Product Guide III (Part-Time) - American Dream Mall, NJ
$48,693–$54,101 year
On-siteEast Rutherford, New Jersey, United States
Job Summary
Welcome, engage, and educate customers, providing a positive and inclusive experience from initial interaction through vehicle delivery. Lead the delivery of intuitive interactions that inspire loyalty by capturing leads, driving lead-to-drive rates, and influencing sales orders while maintaining high NPS and survey results. Demonstrate product expertise through demonstration drives, gear demos, trip planning, and food and beverage support, actively leveraging POS and CRM tools to generate leads and uphold premium retail and hospitality standards. Perform day-to-day operational duties including event production, BOH upkeep, general space maintenance, and visual display management. Take on additional projects and assignments as required by leadership. This part-time role at American Dream Mall in Rutherford, NJ, supports Rivian's brand initiatives and community engagement efforts.
Required Qualifications
- High School Diploma, GED, or other recognized high school equivalency credential
- At least 18 years of age
- Must be 21+ years of age to operate any Rivian vehicle
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
- Ability and willingness to travel based on business needs to support other market launches and operations
- Valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
- No drug or alcohol related driving incidents in the last 3 years
- No more than 1 serious moving violation in the last 3 years
- No driving related suspensions or revocation of Driver License within the 3-5 year period
- Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Must have or be eligible to obtain a sales license, notary license, and/or food handling certification (within the first 90 days of employment) if applicable in the state/province of your assigned work location
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Energetic, enthusiastic, and engaging customer interaction style
- Ability to understand and articulate concepts in the technology and automotive space
- Resilience and ability to overcome objections using active listening and critical thinking
- Ability to multi-task while providing exceptional quality of work
- Excellent written and verbal language skills in English
- Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines
- An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Desired Qualifications
- 2+ years' experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment
- Experience using POS and CRM software
- Working knowledge of Google Workspace with the ability to learn new tools quickly
- Additional languages a plus
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