Product Guide
$49,088–$49,088 year
On-siteParamus, New Jersey, United States
Paramus, New Jersey, United StatesOn-sitePart Time$49,088–$49,088 yearLarge
Part TimeLarge
Job Summary
Deliver a best-in-class brand experience by sharing technical product knowledge, solving guest problems, and recommending gear based on their needs. Champion Arc'teryx as a brand ambassador in-store and in the community while providing feedback on merchandising to drive sales. Process transactions, handle warranties and trade-ins, manage inventory, and answer phones and emails. Maintain an open, collaborative relationship with store leadership and participate in various store tasks as assigned. Work full-time, 40 hours per week, onsite.
Required Qualifications
- Product knowledge
- Technical product knowledge
- Problem solving
- Flexibility and adaptability
- Autonomy and collaboration
- Breakthrough thinking
- Continuous improvement
- Commitment to doing what is right
- Passion for getting outside and living it
- Availability to work Black Friday until the end of the holiday season
- Ability to receive and unpack boxes weighing 5 - 30 lbs
- Ability to answer store phones and respond to voicemails and store emails
- Ability to respond on Epicenter social media channels (on occasion)
- Ability to utilize the Point-of-Sale system to process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Ability to work under the direction of Store Leads, Store Manager and Assistant Manager
- Ability to perform additional projects, duties, and assignments as required or by request
- Ability to provide open availability for at least two (2) of three (3) weekend days (Friday, Saturday, Sunday) (for part-time)
- Ability to be available for one (1) opening and one (1) closing shift during the week with a minimum six (6) hour availability window (for part-time)
- Ability to work full time 40 hours per week (five days a week)
- Salaried employment classification
- Onsite work location
Desired Qualifications
- Passion for delivering exceptional customer service
- Ability to have fun at work
- Self-motivation
- Accountability to what is required
- Product obsession
- Connection with nature
- Celebration of others doing the same
- Authentic sharing of product knowledge
- Recommendation of products based on interests and needs
- Prioritization of own development
- Celebration of achievements of others
- Recognition that the company creates a better world together
- Accountability for overseeing execution of all deliverables on the Product Guide Role and Responsibilities document
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