Product Guide
$43,264–$43,264 year
On-siteCastle Rock, Colorado, United States
Job Summary
Deliver a best-in-class brand experience by sharing technical product knowledge, solving guest problems, and recommending gear based on their needs. Champion Arc'teryx as a brand ambassador in-store and within the community while providing feedback on merchandising to drive sales. Process guest transactions accurately using the Point-of-Sale system, manage inventory by unpacking boxes weighing up to 30 lbs, and handle store communications including phones, voicemails, and emails. Support store leadership on brand initiatives and participate in various assigned tasks to maintain a collaborative environment. Work full-time, 40 hours per week, onsite, with availability for Black Friday and the holiday season.
Required Qualifications
- Product knowledge
- Technical product knowledge
- Problem solving
- Flexibility and adaptability
- Autonomy and collaboration
- Breakthrough thinking
- Continuous improvement
- Commitment to doing what is right
- Passion for getting outside and living it
- Availability to work Black Friday
- Availability from the second week of December until the end of the holiday season
- Ability to receive and unpack boxes weighing 5 - 30 lbs
- Ability to answer store phones and respond to voicemails and store emails
- Ability to respond on Epicenter social media channels (on occasion)
- Ability to utilize the Point-of-Sale system to accurately and efficiently process guest transactions
- Ability to process warranties
- Ability to process Used Gear trade-ins
- Ability to process purchases
- Ability to process returns
- Ability to work open availability for at least two (2) of three (3) weekend days (Friday, Saturday, Sunday)
- Ability to work one (1) opening and one (1) closing shift during the week with a minimum six (6) hour availability window
- Ability to perform/complete other additional projects, duties, and assignments as required and/or by request
Desired Qualifications
- Passion for delivering exceptional customer service
- Accountability to what is required of you
- Self-motivation
- Openness to work 'Live it, Learn It' Days (dedicated paid days to get outside & explore)
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