Product Expert
RemoteUnited States
Job Summary
Identify customer needs and present product options based on features and functionality knowledge to convert phone calls and online inquiries into sales orders. Create and manage customer quotes, work tasks, and tickets until completion while providing buyers with accurate shipping, delivery, service, and return policy information. Collaborate with manufacturers and internal teams to ensure equipment is configured and ordered timely, maintaining and expanding product and policy knowledge through active training. Utilize Numotion Leadership Principles to perform duties with integrity, comply with confidentiality and federal regulations, and provide exceptional service to all internal and external customers. Requires a high school diploma, three years of direct-to-consumer retail sales experience, and a dedicated home workspace with strong internet.
Required Qualifications
- High School Diploma and/or GED
- Minimum three (3) years of direct-to-consumer retail sales experience
- Experience in customer discovery, building relationships, creating urgency and articulating and showing value over price to deliver successful sales results
- Ability to identify customer needs and present product options based on features and functionality knowledge
- Outstanding communication skills, verbal and written
- Ability to multitask while providing exceptional support and responsiveness to customers
- Dedicated, quiet, home workspace with strong internet connection
- Ability to lift/move up to 10 pounds
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- Experience with Mobility Equipment or Durable Medical Equipment
- Assistive Technology Professional (ATP) training and certification
- Experience with order management systems
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