Product Experience Specialist (APAC)
Remote · Stockholm, Stockholm, Sweden or SE
Job Summary
The Product Experience Specialist will deliver world-class support by troubleshooting user problems, capturing insights, and turning feedback into actionable products. A user-first mindset, clear communication skills, and sharp problem-solving ability are essential. Responsibilities include becoming a product expert, providing delightful support, troubleshooting issues, capturing insights, improving support processes, and advocating for user feedback to guide product direction. This contractor position requires availability during APAC business hours.
Required Qualifications
- 3 yrs experience in B2C Saas customer support using tools like Intercom
Desired Qualifications
- Experience using Lovable
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