Product Design Director, Concierge Products
$230,400–$263,000 year
On-siteNew York City, New York, United States or Richmond, Virginia, United States
Job Summary
Lead the Velocity Black experience, concierge offerings, and back-end agent experiences by driving differentiated vision and crafting exceptional end-to-end native experiences. Oversee a cross-disciplinary team of designers while collaborating with research, product, and tech leadership to define design strategy that aligns with business objectives. Manage high-impact, complex projects across UX, UI, service, and content design, optimizing design systems and enabling the delivery of artifacts including vision stories, journey maps, and high-fidelity prototypes. Champion customer and partner voices to exceed baseline expectations, connect dots across portfolios and LOBs to accelerate delivery, and present strategic work to senior stakeholders.
Required Qualifications
- At least 8 years of experience in a product design role
- Experience in a design toolkit that spans product design, service design, design strategy and content design
- Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
- Experience working within a design system
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
- Expertise with design and prototyping tools such as Figma
- Experience managing an interdisciplinary design team
- Proficiency in business case development, grounding product and user experience decisions to business value
- Exceptional written and verbal communication skills
- Exceptional interpersonal skills and relationship building across complex organizations
- Exceptional people management and development skills
Desired Qualifications
- 10+ years of experience in product design role
- 5+ years of experience leading design teams
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