Product Delivery Manager, Merchant Services Platforms- Payments - Vice President
On-siteChicago, Illinois, United States
Job Summary
Lead end-to-end product delivery processes including intake, dependency management, release management, and product operationalization for the eCommerce Omni program. Manage timelines, monitor blockers, and liaise with cross-functional engineering and business stakeholders to define scope and ensure on-time delivery. Execute change management activities while adhering to risk, controls, and regulatory requirements. Develop dashboards to monitor program performance and communicate status to executive audiences. Identify and mitigate risks through data-driven optimizations and contingency planning. Ensure data hygiene across project management tools and repositories.
Required Qualifications
- 5+ years of experience or equivalent expertise in product delivery or program management, leading complex technology projects and programs in a large organization
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Bachelor's degree required
Desired Qualifications
- Proficient knowledge of the product development life cycle, design, and data analytics
- Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
- Strong time-management, organizational skills, and attention to detail
- Capacity to handle a highly complex effort, with ability to objectively prioritize across multiple workstreams
- Skilled at Excel, Jira, Confluence, SharePoint, and PowerPoint/PitchPro
- PMP certification a plus
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