Product & Customer Learning Manager
Remote · United States
Job Summary
Senior Learning & Development Manager responsible for owning and operationalizing enterprise enablement programs for internal GTM teams and external customers; design and deliver SCORM-compliant learning modules and live/virtual trainings; build multi-persona learning journeys for internal audiences (AEs, SEs, CSMs, Solutions Consultants, Support) and external customers (customer admins, fraud analysts, integration engineers, executive sponsors); lead end-to-end content development, LMS administration, and analytics; partner with Product, CX, Sales, Product Marketing, and Support to drive measurable adoption, ramp time, certification, and revenue impact; facilitate launches, certification gates, and on-demand assets, and track engagement metrics like completion rates, NPS, and time-to-productivity.
Required Qualifications
- 6+ years of experience in Learning & Development, Enablement, or Instructional Design
- Bachelor’s degree or equivalent practical experience; certifications such as ATD CPTD, CPLP, or instructional design credentials are a plus
- Experience administering and optimizing LMS systems (e.g., Absorb, Lessonly, or similar)
- Hands-on expertise creating SCORM-compliant content
- Proven track record designing and launching multi-persona learning programs from scratch
- Excellent facilitation and communication skills; comfortable presenting to executives
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