Product Consultant
Hybrid · Atlanta, Georgia, United States
Job Summary
The Product Consultant provides oversight of analysis teams ensuring best practices and consistency across projects, assists regional sales teams with insights and product knowledge, and manages user training sessions. Responsibilities include facilitating discussions with senior management, handling RFP/RFI processing, engaging in sales initiatives, acting as the main contact for clients, and managing risk throughout project lifecycles. Required qualifications include a Bachelor's degree and extensive experience in Loyalty Management Systems, system process design, implementation project participation, stakeholder engagement, software architecture, and programming concepts. This role also supervises a team of consultants and analysts.
Required Qualifications
- Bachelor's degree or foreign equivalent in Information Technology, Electrical or Electronics Engineering, or related field
- 5 years of work experience in Loyalty Management Systems or as an IT systems analyst
- Experience designing system processes such as data exchanges, system log-in, auditing, and processing of information
- Experience with Unified Modeling Language (UML) and Business Process Modeling Notation (BPMN)
- Experience participating in implementation projects under tight deadlines of 3 months or less for CRM/loyalty systems
- Experience leading meetings with various stakeholders of different levels
- Ability to leverage software architecture foundations such as SaaS, PaaS, and scalability concepts
- Ability to leverage system to system integrations, specifically REST, SOAP API, Events, and understanding of integrations with payment gateways and CRM/Billing systems
- Ability to leverage basic programming concepts such as class, pointer, variable declaration, inheritance, and debugging basics
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