Product Consultant - GA - On Site

Manage inbound support requests via Salesforce, phone, and virtual meetings, owning cases from intake through resolution while documenting troubleshooting steps and findings. Investigate and resolve issues across payroll processing, tax, ACH, and application functionality by analyzing data and system behavior to identify root causes. Prioritize workload across case and phone queues, de-escalate challenging situations, and escalate complex problems to internal teams. Identify recurring issues to contribute to process and product improvements. This role serves as a primary point of contact for Execupay licensees, balancing technical problem-solving with proactive communication to ensure timely resolution.