Product Complaint Manager
$106,800–$106,800 year
HybridCarlsbad, California, United States or Maple Grove, Minnesota, United States
Job Summary
Lead the Post Market Surveillance team at Boston Scientific, managing all compliance activities associated with the complaint handling program in accordance with corporate, domestic and international standards. Oversee complaint handling processes to ensure compliance with corporate and divisional procedures and applicable regulations (FDA, 21 CFR Parts 820 and 803, and related international requirements). Serve as the quality liaison for post-market surveillance activities, including risk management and complaint handling across product portfolios; coordinate cross-functional initiatives; ensure onboarding and ongoing training for Post Market Surveillance staff; and drive continuous improvement in quality indicators and regulatory reporting. Requires a Bachelor's degree and a minimum of 7 years' medical device experience, with a hybrid work model requiring in-office presence at least three days per week in designated locations.
Required Qualifications
- ● Bachelor's degree.
- ● Minimum of 7 years' experience in the medical device industry.
- ● Demonstrated ability to adapt to changing priorities while contributing effectively in a dynamic environment.
Desired Qualifications
- ● Boston Scientific experience.
- ● Knowledge of U.S. and international regulatory reporting requirements.
- ● Experience working with competent authorities.
- ● Strong people leadership, communication and organizational skills.
- ● Project management experience.
- ● Demonstrated experience leading high-performing teams.
- ● Experience supporting Neuromodulation products.
- ● Experience with post market surveillance activities.
- ● Vendor management experience.
- Requisition ID: 630947
- Minimum Salary: $ 106800
- Maximum Salary: $ 202900
- The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the…
- Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
- Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
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