Product Center Agent
On-siteAnchorage, Alaska, United States
Job Summary
Greet and interact with all guests at the Product Center, educating members on products, promotions, and the Healing Hands Foundation. Answer questions, resolve concerns, and capture customer feedback through the CRM. Pick and verify orders in the fulfillment area while receiving pallets and handling bulk freight and inventory. Adhere to the 10 am to 4:30 pm Mon-Thurs schedule (with extended hours Fri-Sat), meet performance standards, and follow employee policies. Assist with special projects, specialty areas, and locker pickups. Evaluate current processes to seek improvements and communicate feedback with management. Practice a culture of ethical conduct, safety, and compliance while exemplifying dōTERRA's Core Values.
Required Qualifications
- High School Diploma or GED
- Ability to communicate effectively with others in a respectful and professional manner
- Punctual with excellent time management skills
- Strong analytical and problem-solving skills
- Self-sufficient with the ability to complete tasks in the absence of supervision
- Ability to follow instructions, policies, and procedures
- Ability to function well in a high-paced environment
- Adaptable
- Coachable
- Works well with others
- Organized & detail oriented
- Willingness to learn new procedures and processes
- Strong computer skills
- Customer Service Experience
- Ability to sit, walk, or stand for an entire shift
- Must be able to lift up to 50 lbs+
- Tolerance to strong oils scents
- Must be able to work in-office
- Professional English Language Proficiency
Desired Qualifications
- CRM & DataTrax Skills
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