Product and Pricing Specialist

Assist Loan Officers and teams with pricing scenarios, including relocks, renegotiations, and lock extensions. Find the right product for borrower scenarios and facilitate lock cancellations or program changes per policy. Review loan programs, branch margins, and pricing adjustments for accuracy while producing internal reports from company BI systems. Navigate investor websites and product guidelines to support production staff. Manage heavy phone and email volume on a help desk, communicating accurate information via telephone and written channels. Stay current on pricing reports, program changes, and internal policies.