Product Analyst
On-siteBengaluru, Karnataka, India
Job Summary
Measure Customer Satisfaction (CSAT) and Net Promoter Score (NPS) across all billing properties, then research support tickets to identify trends and improve client experience. Represent the customer voice in billing matters while defining product vision, creating roadmaps, and conducting market research to guide development. Collaborate with cross-functional stakeholders, prioritize the backlog, and manage release plans to ensure timely delivery of enhancements. Gather user feedback to continuously improve systems and balance business needs with technical feasibility. Requires 3+ days in office; Bachelor's degree in CS, Econ, or similar, or Master's with 2 years experience. Knowledge of Microsoft Dynamics and AI tool development (Claude Code, Cursor) is a plus.
Required Qualifications
- 3+ years of experience
- Bachelor's degree in computer science, econ or similar field
- 2 years of experience and a Masters degree
- Analytical mind with a strong ability to derive insights from data and translate them into actionable strategies
- Self-starter with the ability to take initiative, manage multiple projects, and drive them forward to completion
- Curious and driven, always seeking to learn, improve, and innovate in all aspects of the role
- Excellent communication skills, with the ability to present findings and recommendations to executives effectively and confidently
- Good conflict management skills with the ability to create compromises amongst different teams
- Visa requires at least 3 days in office
Desired Qualifications
- Billing or fintech experience is a Plus
- Knowledge of Microsoft Dynamics is a plus
- Fluency in AI
- Developing tools (Claude Code, Cursor, MS Copilot, etc.)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.