Product Analyst
$93,200–$128,075 year
HybridFrederick, Maryland, United States
Job Summary
Support detailed quantitative and qualitative analysis on product performance, customer journeys, and market trends to identify optimization opportunities. Collect business requirements, customer feedback, and journey pain points into epics, features, and user stories with clear acceptance criteria. Facilitate an accurate product backlog in collaboration with Product Managers, ensuring continuous grooming and prioritization aligned to roadmaps. Provide analysis for defining OKRs and KPIs using data, benchmarks, and insights that inform prioritization. Partner with UX/CX designers to test hypotheses, analyze results, and deliver data-backed recommendations for customer experience improvements. Document current and future state workflows, process dependencies, and integration touchpoints across systems. Assist in risk and issue tracking, ensuring dependencies are communicated and managed across pods, products, and journeys. Partner with Change & Adoption to ensure product launches are accompanied by readiness materials, training inputs, and adoption measurement.
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience in business, data analytics, or information technology
- Foundational understanding of Agile frameworks (Scrum, SAFe) and digital product management practices
- Familiarity with data visualization tools (Power BI, Tableau) and analytics platforms (Google Analytics, Adobe Analytics, or equivalent)
- 2–4 years of experience in product analysis, business analysis, or digital product operations
- Hands-on experience supporting product delivery in agile teams (writing user stories, maintaining backlogs, or analyzing customer journeys)
- Strong analytical skills with ability to derive insights from data and present findings in business-friendly terms
- Proven ability to translate business and user needs into structured requirements and acceptance criteria
- Strong collaboration skills with ability to work across business, engineering, and design functions
- Proficiency with Agile delivery tools (JIRA, Confluence)
- Excellent written and verbal communication skills, including stakeholder documentation and visual presentation
- Comfortable managing multiple priorities and deadlines in a dynamic environment
- Curiosity and drive to continuously improve processes, metrics, and delivery quality
- Up to 10% travel
Desired Qualifications
- 4+ years of experience in financial services, insurance, or related digital transformation environments preferred
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