Product Advisor | Canmore (Full-Time, August - January)
$39,520–$39,520 year
On-siteCanmore, Alberta, Canada
Job Summary
Demonstrate personal customer service and selling skills aligned to brand standards while advising customers on natural products and lifestyle journeys. Encourage team members to cultivate spirit, participate in in-store presentations, and share feedback with the Store Leader to foster continuous improvement. Address customer concerns and complaints readily, drive revenue and performance metrics including ATV and conversion, and report quality issues to ensure all products meet brand standards. Support a consistent experience through tidying, replenishment, and other assigned tasks. This seasonal role requires 40 hours per week, including two closing shifts weekly and availability on three weekend days, with a target start in August and end in January 2027.
Required Qualifications
- Proven success in offering extreme customer service in a retail setting
- Team player
- Kind person
- Love for natural products
- Ability and passion to have fun, laugh and promote kindness
- Fearlessness to 'give it a go'
- Flexible schedule and availability to work evenings, weekends, and holidays
- Availability of 40 hours per week
- Availability of at least two closing shifts per week
- Availability on three weekend days (Friday, Saturday, and Sunday)
- Legally authorized to work in Canada
Desired Qualifications
- Experience with natural product knowledge
- Experience sharing passion with team and customers
- Experience demonstrating personal customer service and selling skills aligned to Rocky's service standards and expectations
- Experience encouraging, supporting, and sharing knowledge with team members to cultivate team spirit
- Experience participating in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
- Experience sharing customer feedback and observations with the Store Leader to foster continuous improvement
- Experience addressing customer concerns and complaints readily and with intent
- Experience driving revenue and performance metrics including revenue, ATV, and conversion
- Experience reporting quality issues timely and ensuring all products on sales floor meet brand standards for quality and presentation
- Experience supporting a consistent customer experience through tidying, replenishment and other tasks assigned
- Experience self-managing to identify tasks that positively contribute to the in-store experience
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