Procurement Operations/Help Site Management - Procurement Operations Department, Procurement Operations Supervisory Department
On-siteTokyo, Tokyo, Japan
Job Summary
Lead the revamp and development of the internal help site used by hundreds of employees, driving initiatives to enhance user problem-solving capabilities and overall productivity. Analyze user needs to design information architecture and content strategy, then create FAQs, manuals, and optimize existing materials using multimedia. Develop the site using HTML/CSS, implement features such as search and chatbots, and monitor performance to execute data-driven improvements based on user feedback. Manage operational improvement projects beyond the help site, requiring experience in help site planning, CMS management, and internal project leadership.
Required Qualifications
- Experience in help site planning, development, and operation (2+ years)
- Experience in managing CMS (e.g., Zendesk Guide, Confluence, WordPress, etc.) (2+ years)
- Ability to create clear and logical content from a user's perspective
- Communication skills to smoothly advance projects
- Experience in Project Management (PM) for internal projects
Desired Qualifications
- Experience in building and operating help sites and FAQ sites
- Basic knowledge of HTML, CSS
- Experience in customer support operations
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