Procurement Operations, Director, Accounts Payable & Receivables
On-siteBengaluru, Karnataka, India
Job Summary
Lead governance and performance oversight of outsourced/BPO partners, ensuring adherence to SLAs, KPIs, and quality standards while driving accountability and continuous improvement. Own end-to-end Procure-to-Pay operations (PR to PO), including requisition and purchase order management, delivery tracking, and issue resolution to ensure accuracy and timely execution. Ensure the accuracy and integrity of commercial contract setup, including the proper capture and alignment of contractual line items across financial and compliance systems. Serve as the primary subject matter expert for Sourcing and business stakeholders, providing guidance and resolving complex issues related to commercial terms and process execution. Oversee shared mailbox and ticketing operations, including intake, prioritization, and response management, to ensure timely and high-quality service delivery. Monitor operational queues and reporting to maintain visibility, enforce prioritization, and ensure adherence to turnaround timelines. Partner with cross-functional teams to resolve invoice discrepancies, receipt issues, and execute high-visibility transactions. Own and continuously enhance Standard Operating Procedures (SOPs), ensuring documentation is current, standardized, and aligned with evolving processes. Drive data analysis and reporting to improve operational transparency, identify gaps, and support informed decision-making. Lead process improvement initiatives by leveraging domain expertise across PR to PO, catalogue management, shared mailbox governance, receipts, and open PO reporting.
Required Qualifications
- 4-6+ years of progressive experience in Procurement Operations, Supply Chain, or Procure-to-Pay (P2P) within large, complex organizations
- Demonstrated expertise in end-to-end ProcOps execution, with accountability for delivery quality, accuracy, and risk mitigation across the PR to PO lifecycle
- Proven experience managing outsourced/BPO operations, including governance, SLA/KPI performance tracking, and driving accountability
- Hands-on experience with enterprise procurement systems (e.g., Ariba, GEP, SAP, or equivalent), including requisition processing, catalog management, contract compliance, and workflow management
- Experience managing shared mailbox (GMB) and ticketing platforms (e.g., ServiceNow or Microsoft Dynamics), ensuring effective intake governance and timely query resolution
- Strong experience in contract compliance and commercial setup, including accurate creation and alignment of contractual data across financial and reporting systems
- Proven ability to collaborate across Sourcing, Business, and Expense Management to resolve commercial terms issues, open invoices, and receipt-related queries
- Demonstrated capability in operational queue management and reporting, ensuring visibility, prioritization, and adherence to service timelines
- Experience developing, standardizing, and improving SOPs, with a focus on driving efficiency and challenging existing processes
- Strong analytical and communication skills, with the ability to translate data into actionable insights and support decision-making across ProcOps domains
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