Procurement and Order Management Specialist
On-siteLong Island City, New York, United States
Job Summary
Process incoming purchase orders, generate customer quotes, and manage repair/return requests by interacting directly with customers and vendors. Review and prioritize orders in the ERP system, making revisions for part numbers, pricing, and quantities while understanding vendor product lines and business processes. Respond efficiently to phone and email inquiries, troubleshoot product-related issues, and escalate hurdles as needed. Collaborate with sales and operations teams to ensure timely fulfillment and resolve post-sale equipment problems. Maintain accurate internal data and prepare paperwork for billing or credit memos.
Required Qualifications
- Bachelor's degree
- 1-2 years' experience in a procurement or operations role
- excellent record of customer conflict resolution
- Strong critical thinking and analytical skills
- ability to assess ambiguous situations
- ability to weigh trade-offs
- ability to reach sound conclusions independently
- Proven ability to effectively handle multiple priorities
- ability to organize workload
- ability to meet deadlines in a fast-paced environment
- Ability to assess customer's needs
- ability to diagnose root causes of complex issues
- ability to deliver appropriate solutions
- Excellent verbal and written communication skills
- strong attention to detail
- Advanced computer skills in Microsoft Office
- Advanced computer skills in Excel
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