Procurement and Order Management Specialist
On-siteMarshalltown, Iowa, United States
Job Summary
Process incoming purchase orders, generate price quotes, and manage returns, repairs, and replacement requests for customers and vendors. Review and update internal data in our ERP system while responding to phone and email inquiries as the primary source of orders-related information. Collaborate with sales and operations teams to resolve customer service issues and escalate hurdles when necessary. Understand vendor product lines to identify and resolve product-related issues, making order revisions for part numbers, pricing, and quantities as needed. Manage the post-sale repair process by submitting requests to vendors and preparing paperwork for billing or credit memos.
Required Qualifications
- Bachelor's degree
- 1-2 years' experience in a procurement or operations role
- excellent record of customer conflict resolution
- Strong critical thinking and analytical skills
- ability to assess ambiguous situations
- ability to weigh trade-offs
- ability to reach sound conclusions independently
- Proven ability to effectively handle multiple priorities
- ability to organize workload
- ability to meet deadlines in a fast-paced environment
- Ability to assess customer's needs
- ability to diagnose root causes of complex issues
- ability to deliver appropriate solutions
- Excellent verbal and written communication skills
- strong attention to detail
- Advanced computer skills in Microsoft Office
- Advanced computer skills in Excel
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