Processledare Incident Problem Request
On-siteLinköping, Östergötland, Sweden
EXPIREDLinköping, Östergötland, SwedenOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Lead Incident, Problem, and Request management processes while operating as Incident Manager during major events to ensure rapid restoration and coordination. Analyze incident and ticket data to identify improvement areas, drive root cause analyses, and initiate process enhancements. Collaborate with the service desk, technical teams, and business units to establish effective workflows, clear escalation paths, and practical ITSM practices. Set strategic direction for ITSM processes within an agile environment while maintaining operational readiness.
Required Qualifications
- Erfarenhet av Incident och Problem Management i praktiken
- God förståelse för ITIL och hur ramverket tillämpas i verkligheten
- Vana av att arbeta datadrivet och driva förbättringsarbete
- Förståelse för hur servicedesk, drift och plattform samverkar
- Flytande svenska och engelska i tal och skrift
- Beredskap kan komma att ingå i tjänsten
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