Processing Specialist
$35,360–$35,360 year
HybridLisle, Illinois, United States
Job Summary
Manage non-TIV funding on student accounts by supporting internal customers and external agencies with responsive communication via email, phone, Salesforce, and web conferencing. Resolve student debt and balance concerns through collaboration with stakeholders, while accurately processing Direct Bill, VA, and account receivable transactions. Post and review payment records including EFT, checks, and credit transactions, performing regular reconciliation to maintain a 95% annual quality assurance rating. Apply knowledge of military, finance, and higher education policies to assist in account resolutions, ensuring compliance with regulations and service level agreements. Actively participate in team meetings, special projects, and change initiatives to improve current methods.
Required Qualifications
- Bachelor's Degree
- Outstanding customer service skills
- Minimum 1 year of customer service experience
- Ability to work in a flexible remote environment
- High level of interpersonal, communication, time management, and analytical skills
- Demonstrate critical thinking ability
- Knowledge of higher education, military regulation, and/or accounts receivable
- Ability to work independently as well as function as part of a team
- PC skills in Microsoft Office, various web-based applications and database software
- Excellent math and analytical skills
Desired Qualifications
- Bachelor's Degree Preferred
- Outstanding customer service skills with minimum 1 year of customer service Preferred
- related experience Preferred
- Ability to work in a flexible remote environment
- High level of interpersonal, communication, time management, and analytical skills
- Demonstrate critical thinking ability
- Knowledge of higher education, military regulation, and/or accounts receivable experience preferred
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