Process Writer Associate Manager
$72,900–$104,100 year
RemoteUnited States
Job Summary
Lead a team of Process Writers to develop, revise, and maintain Standard Operating Procedures, Desk-Level Procedures, process maps, and related documentation artifacts. Assign, prioritize, and monitor work based on business needs, deadlines, and resource capacity using project trackers and dashboards. Review documentation for accuracy, consistency, and adherence to governance standards, while conducting quality audits to identify errors and coaching opportunities. Facilitate sessions with subject matter experts, track action items, and ensure timely completion of review cycles. Communicate progress, risks, and resource needs to management and executive audiences. Manage team performance expectations, support onboarding, and drive continuous improvement initiatives.
Required Qualifications
- Bachelor's degree in Technical Writing, Business, Communication, or related field OR equivalent combination of education and experience in technical/process writing, SOP/DLP development, and/or operational documentation
- Five or more years of experience in process documentation, technical writing, operations, quality, training, project coordination, or a related business function
- One or more years of experience leading, coaching, coordinating, or supervising individuals or project-based work
- Demonstrated experience developing, reviewing, or maintaining SOPs, DLPs, work instructions, process maps, job aids, or other operational documentation
- Strong written and verbal communication skills, including the ability to summarize complex information clearly for operational and leadership audiences
- Strong organizational skills with the ability to manage multiple priorities, deadlines, stakeholders, and deliverables
- Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, SharePoint, and Teams
- Ability to work collaboratively with subject matter experts, operations teams, quality resources, project leads, and leadership stakeholders
- Remote-based opportunity within the United States
- Opportunities to travel through your work (0-10%)
Desired Qualifications
- Experience leading documentation, process improvement, operations, quality, training, or project-based teams
- Strong knowledge of SOPs, DLPs, process documentation, process mapping, and documentation governance
- Ability to review complex documentation for clarity, completeness, usability, standardization, and operational accuracy
- Strong project management, facilitation, stakeholder engagement, coaching, and leadership communication skills
- Process improvement mindset with the ability to identify gaps, bottlenecks, rework, missing handoffs, and documentation opportunities
- Certified Lean Six Sigma Green Belt a plus
- Familiarity with documentation, project tracking, process mapping, and screen-capture tools such as MS Project, Visio, Snagit, UI Path Task Capture, or similar tools
- Ability to balance quality, timeliness, stakeholder needs, and team capacity in a fast-paced operational environment
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