Process Trainer - Senior Executive (Hybrid) | MOA Pasay
On-sitePasay, Metro Manila, Philippines
Job Summary
Develop and deliver effective training programs for call center and customer service operations, leveraging significant experience in these environments. Identify specific training needs and implement tailored solutions while applying strong critical thinking and problem-solving skills. Utilize training and learning management systems alongside relevant software to support learning initiatives, ensuring alignment with industry regulations and customer service best practices. Engage and motivate trainees through clear communication and presentation techniques. Requires a PHRN or USRN license, two years of process trainer experience, and a college degree. Schedule involves a shifting pattern with night shifts and no fixed weekends off, with three onsite days in MOA, Pasay.
Required Qualifications
- College Graduate
- PHRN or USRN license
- At least 2 years experience as a Process Trainer
- Significant experience in a call center or customer service training role
- Proven track record of developing and delivering effective training programs
- Strong communication and presentation skills
- Ability to engage and motivate trainees
- Excellent problem-solving and critical thinking skills
- Ability to identify training needs and implement tailored solutions
- Proficiency in using training and learning management systems
- Proficiency in using other relevant software and technologies
- Strong understanding of call center operations
- Strong understanding of customer service best practices
- Strong understanding of industry regulations
- Hybrid setup: 3x Onsite
- Shifting schedule / Night shift (no fixed weekends off)
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