Process Trainer
On-siteMakati City, Metro Manila, Philippines
Job Summary
Deliver onboarding and process training for new hires, conducting refresher, compliance, and system sessions using classroom and virtual formats. Assess trainee performance through knowledge checks, mock sessions, and certification activities while providing coaching to support learner development. Track completion metrics, attendance, and assessment results to prepare reports for Operations and leadership. Partner with Quality and HR to align training with business requirements, maintain documentation, and update learning materials. This role supports continuous learning initiatives within the RPO Operations team at PSG Global Solutions, a Teleperformance company with nearly 4,000 employees serving global clients across the Americas, Europe, and Asia.
Required Qualifications
- Bachelor's degree in any discipline
- 2–3 years of experience in a Training, Process Trainer, Learning Delivery, or Learning & Development role within an RPO or BPO environment
- Experience facilitating onboarding and process training for new hires
- Strong presentation, facilitation, and communication skills
- Experience tracking training performance and preparing training reports
- Proficient in Microsoft Office, particularly PowerPoint, Excel, and Word
- Strong interpersonal, coaching, and stakeholder management skills
- Ability to work in a fast-paced, dynamic, and client-focused environment
- Willingness to work a flexible shift schedule based on business and operational requirements
- Ability to work in a 100% onsite setup in Pune, Maharashtra
Desired Qualifications
- Experience supporting recruitment operations, including sourcing, screening, or end-to-end recruitment processes
- Exposure to instructional design or developing training content
- Certification in Learning & Development, Training, or Instructional Design
- Experience supporting global clients or multi-geography recruitment operations
- Experience using Learning Management Systems (LMS) or virtual training platforms
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