Process Support Engineer - Inline 3D X-ray
On-siteHsinchu, Taiwan, Taiwan or Taichung, Taiwan, Taiwan
Job Summary
Provide high-visibility customer support through on-site installations, system diagnoses, and service/repair of complex inline 3D X-ray inspection tools at semiconductor fabs. Collaborate with customers and R&D teams to develop leading-edge processes for Advanced Packaging, creating hypothesis experiments and analyzing data with statistics to compile high-level conclusions. Troubleshoot hardware, software, and computer system issues; perform root cause analyses to resolve difficult process engineering and customer product problems. Develop and optimize process parameters, support hardware qualification tests, and drive process integration solutions while participating in product presentations. Travel 75% of the time to customer sites and company headquarters, adhering to all health and safety requirements.
Required Qualifications
- Bachelor's degree in chemistry/physics, materials engineering, electrical engineering, optoelectronics or related field
- 2–4 years of experience in the semiconductor fab or equipment industry
- Communication proficiency in English language
- Bachelor's degree or higher in a technical discipline such as Physics, Applied Physics, Solid State Physics, Materials Science, Materials Engineering, Electrical/Electronics Engineering, Mechanical Engineering, Chemical Engineering, Chemistry, Physical Chemistry, Microelectronic Engineering, Nanotechnology, or a related field
- Background in X-ray technology, synchrotron instrumentation, or similar photon-based techniques
- Familiarity with semiconductor process tools, fab environments, or capital equipment
- Strong analytical and problem-solving skills, with the ability to work methodically through complex hardware and software issues
- Ability to work independently as well as collaboratively; comfortable managing relationships with internal teams and customer stakeholders
- Excellent customer service skills and internal/external networking ability
- Ability to work under pressure and manage moderately complex projects from planning through execution
- High motivation with a strong work ethic and financial awareness
- Excellent written and verbal communication skills in both Mandarin and English
- Comfort working in both Linux and Windows operating environments
- Willingness to travel to company headquarters in California and additional customer sites as needed
- Travel: Yes, 75% of the Time
Desired Qualifications
- Master's degree or PhD in a related field
- Familiarity with Python for scientific data acquisition and instrument control
- Experience with EPICS (Experimental Physics and Industrial Control System) or a similar distributed motion control and data acquisition platform
- Experience with data analysis tools such as JMP, SPC, MATLAB, or Mathematica
- Design of Experiment (DOE) principles
- semiconductor processes in metrology
- Recent graduates and R&D technicians with relevant instrumentation experience (e.g., synchrotron engineers or technicians)
- Familiarity with Python for scientific data acquisition and instrument control is a plus
- Experience with EPICS (Experimental Physics and Industrial Control System) or a similar distributed motion control and data acquisition platform is a plus
- Familiarity with semiconductor process tools, fab environments, or capital equipment is a strong plus
- Background in X-ray technology, synchrotron instrumentation, or similar photon-based techniques is highly desirable (e.g., beamline technician, lab X-ray systems)
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