Process Support Engineer - Inline 3D X-ray
On-siteShanghai, Shanghai, China
Job Summary
Conduct on-site technical support for inline 3D X-ray inspection tools at customer semiconductor fabs, performing system diagnoses, hardware troubleshooting, and software issue resolution. Develop and optimize process parameters for Advanced Packaging applications, including tool sign-off negotiations and support for hardware qualification tests. Investigate complex tool performance issues to develop new features in real time and create hypothesis experiments and design of experiments (DOEs) to analyze data with statistical conclusions. Collaborate with internal engineering teams and customers to drive process integration solutions, improve existing workflows, and surface field observations for product design modifications. Travel to various customer sites to serve as an extension of the service team, adhering to all health and safety requirements while managing moderately complex projects from planning through execution.
Required Qualifications
- Bachelor's degree in chemistry/physics, materials engineering, electrical engineering, optoelectronics or related field
- 2–4 years of experience in the semiconductor fab or equipment industry
- Communication proficiency in English language
- Bachelor's degree or higher in a technical discipline such as Physics, Applied Physics, Solid State Physics, Materials Science, Materials Engineering, Electrical/Electronics Engineering, Mechanical Engineering, Chemical Engineering, Chemistry, Physical Chemistry, Microelectronic Engineering, Nanotechnology, or a related field
- Background in X-ray technology, synchrotron instrumentation, or similar photon-based techniques
Desired Qualifications
- Master's degree or PhD in a related field
- Familiarity with Python for scientific data acquisition and instrument control
- Experience with EPICS (Experimental Physics and Industrial Control System) or a similar distributed motion control and data acquisition platform
- Willingness to travel to company headquarters in California and additional customer sites as needed
- Familiarity with semiconductor process tools, fab environments, or capital equipment
- Experience with data analysis tools such as JMP, SPC, MATLAB, or Mathematica
- Design of Experiment (DOE) principles
- semiconductor processes in metrology
- Recent graduates and R&D technicians with relevant instrumentation experience (e.g., synchrotron engineers or technicians)
- Excellent written and verbal communication skills in both Mandarin and English
- Comfort working in both Linux and Windows operating environments
- Strong analytical and problem-solving skills, with the ability to work methodically through complex hardware and software issues
- Ability to work independently as well as collaboratively; comfortable managing relationships with internal teams and customer stakeholders
- Excellent customer service skills and internal/external networking ability
- Ability to work under pressure and manage moderately complex projects from planning through execution
- High motivation with a strong work ethic and financial awareness
- Familiarity with Python for scientific data acquisition and instrument control is a plus
- Experience with EPICS (Experimental Physics and Industrial Control System) or a similar distributed motion control and data acquisition platform is a plus
- Familiarity with semiconductor process tools, fab environments, or capital equipment is a strong plus
- Preferred: experience with data analysis tools such as JMP, SPC, MATLAB, or Mathematica
- Design of Experiment (DOE) principles
- semiconductor processes in metrology
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