Process Optimization Analyst
On-siteJacksonville, Florida, United States
Job Summary
Assess, analyze, and redesign business processes to drive efficiency and eliminate duplication across W. R. Berkley Corporation's enterprise operations. Lead and facilitate process improvement initiatives while mapping current-state workflows, identifying pain points, and implementing changes across people, process, data, and technology. Partner with BPO providers, Technology teams on RPA/AI automation, and cross-functional groups to standardize processes and ensure readiness for change. Maintain process documentation, provide governance updates, and promote a Lean culture of continuous improvement and measurable business value. Requires 3-5 years of process improvement experience, Lean Six Sigma or PMP certification, and 30-60% travel to Jacksonville, FL. Bachelor's degree in Business, IT, or related field required.
Required Qualifications
- At least 3-5 years of relevant experience in process improvement, operational excellence, business transformation, business analysis, or a similar function
- Certifications or formal training in process improvement, operational excellence, project management, or agile delivery, such as Lean Six Sigma Green Belt, PMP, Agile/Scrum, or comparable credentials
- Demonstrated experience assessing current-state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans
- Strong communication, presentation, and storytelling skills
- Ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables
- Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups
- Strong analytical, facilitation, communication, problem-solving, and organizational skills
- Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools
- Knowledge and/or experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance), ideally with claims experience
- Proven track record in reviewing and improving business processes in operational environments
- Strong stakeholder management and exceptional organizational skills
- Experience with JIRA, Confluence, ServiceNow, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools
- Ability to travel approximately 30% – 60%, based on project and business needs
- Bachelor's degree or higher in Business, IT, or a related field
Desired Qualifications
- Creative problem-solver who thinks 'outside the box'
- Master's degree preferred
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