Process Manager
$75,000–$85,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Oversee the Process department and manage a team of 20 Process Servers and 3-4 in-house employees. Check the power track for orders and updates, handle the check log, and manage client calls to ensure requests are handled timely based on deadlines. Verify that proof is being entered and returned, organize and delegate assignments, and drive efficiency improvements for operations generating approximately $4 million in annual revenue. Maintain relationships with key clients to support a 99% retention rate. Make operational and process decisions while solving problems creatively. Work Monday-Friday 9:00am-5:30pm in New York, NY. First Legal serves thousands of law firms and corporations across six divisions, providing comprehensive File Thru Trial solutions.
Required Qualifications
- High school diploma or GED equivalent
- 2-3 years of previous experience in a supervisor, team lead or similar role
- Exceptional attention to detail
- Time management skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.