Process Improvement Professional II

Process Improvement Professional II focusing on CRM data governance and analytics across Salesforce Service Cloud and Zendesk; responsible for editing, tracking, and reporting on customer data, driving continuous improvement, and developing standard operating procedures around data hygiene within Nielsen CRMs. Partners with pre- and post-sales teams to ensure data is optimized for discovery, reporting, and usability, and supports the Customer Experience Center of Excellence with long-term data goals. Requires deep expertise with Salesforce Service Cloud and Zendesk, CRM reporting and data hygiene, ability to work across large data sets, strong project management and data analysis skills, experience in a globally focused environment, Google Suite proficiency, and a Bachelor's degree in Management Information Systems or Business Administration.