Process Improvement Manager
On-site · Columbus, Ohio, United States
Columbus, Ohio, United StatesOn-siteFull TimeMid LevelMasters DegreeInvestment BankingEnterprise
Type
Full Time
Level
Mid Level
Education
Masters Degree
Company size
Enterprise
Industry
Investment Banking
Job Summary
Lead process improvement initiatives for JPMorgan Chase's Consumer and Community Banking Operations, leveraging simulation, process mining, RPA, GenAI, and data analytics to design scalable solutions, drive AI-enabled efficiency, communicate with senior management, and develop junior team members.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Data Science, Mathematics, or equivalent experience
- Experience with Robotic Process Automation (RPA) tools and platforms (UiPath, Automation Anywhere, Blue Prism)
- Experience with process mining tools (Signavio, Celonis)
- Technical skills in data analytics and visualization (SQL, Python, R; Tableau, Power BI)
- Ability to engage and manage relationships with stakeholders including senior management
- Experience in management consulting
- Adaptability, problem-solving, and critical thinking
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