Process Improvement and AI Enablement, Vice President - Merchant Services COS
On-site · Chicago, Illinois, United States
Job Summary
Vice President, Product Delivery & AI Enablement within Client Onboarding and Servicing (COS) translates needs into deliverables, ensures on-schedule delivery with realized benefits, represents COS in Merchant Services delivery forums, validates requirements, and drives resolution of misalignment. Collaborates with COS architecture design teams; uses JIRA for end-to-end traceability; manages dependencies, risks, and readiness; communicates with senior stakeholders; focuses on process-improvement-driven efficiency and AI-enabled performance enhancements; located in Chicago, IL.
Required Qualifications
- 7+ years in product delivery, transformation or operations/technology partnership roles
- Demonstrated ability to lead through influence in a matrixed environment across product, operations, and multiple technology teams
- Strong JIRA proficiency (epics/stories, workflows, linkages, audit trails, dashboards) and ability to perform “forensic” tracing of requirement intent vs. build artifacts
- Strong structured thinking: identify root causes of misalignment and drive resolution
- Excellent written/verbal communication; ability to challenge constructively and drive decisions
- Delivery discipline: dependency management, risk/issue management, readiness/go-live support, and benefits tracking
- Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems
Desired Qualifications
- Experience with payment/merchant acquiring
- Experience with client onboarding, servicing, or operational process design in regulated environments
- Familiarity with controls, audit evidence expectations, and change management practices
- Experience partnering across two delivery organizations
- Strong JIRA proficiency (epics/stories, workflows, audit trails, dashboards)
- Excellent written/verbal communication; ability to challenge constructively and drive decisions
- Delivery discipline: dependency management, risk/issue management, readiness/go-live support, and benefits tracking
- Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems
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