Process Documentation & AI Enablement Associate - Commercial Real Estate, Commercial Term Lending - Associate
On-siteChicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull TimeEntry LevelFinancial ServicesEnterprise
Full TimeEntry LevelEnterpriseFinancial Services
Job Summary
Analyze current-state and future-state business processes to create and maintain end-to-end Process Flow Diagrams, decision trees, and workflow maps in Visio or Lucidchart. Develop procedures, job aids, and playbooks within Confluence while ensuring alignment with organizational standards and control expectations. Partner with stakeholders to validate flows, identify gaps, and integrate approved AI capabilities to accelerate content creation and workflow optimization. Build prompt libraries and documentation best practices to enhance efficiency and user adoption across operational teams.
Required Qualifications
- 3+ years of experience in process documentation, technical writing, business analysis, operations, or related disciplines
- Advanced proficiency in Microsoft Visio and Word
- Experience with creating and managing content within Confluence
- Experience documenting operational workflows, controls, or regulatory processes
- Experience using Microsoft Copilot, LLM Suite, or other approved AI tools to improve productivity and documentation quality
- Strong written and verbal communication skills
- Demonstrated ability to simplify complex concepts into clear procedural documentation
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Proficiency in Microsoft Office Suite, including PowerPoint and Excel
Desired Qualifications
- Experience within Commercial Real Estate, Operations, Risk, Compliance, or Technology organizations
- Knowledge of change management methodologies
- Experience supporting digital transformation, automation, or process simplification initiatives
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