Process Associate
On-site · Chennai, Tamil Nadu, India
Job Summary
Process Associate in Sales Operations responsible for end-to-end order-to-cash workflow, CRM data integrity, discrepancy resolution, and monthly close tasks. Core duties include processing contracts, sales orders, and invoices; maintaining accurate CRM data (Salesforce/HubSpot); researching and resolving billing or contract discrepancies; supporting global sales teams (US/UK) with deal status, payment verification, and billing issues; reconciling monthly sales reports and accounts receivable data; ensuring compliance with revenue recognition and company policies; and assisting in month-end sales performance reporting. Required experience in Sales Operations, Accounts Receivable, or Quote-to-Cash, with offshore/billing coordination experience, strong Excel skills, CRM familiarity, and excellent communication and problem-solving abilities.
Required Qualifications
- 4–5 years of professional experience in Sales Operations, Accounts Receivable, or a Quote-to-Cash function
- Offshore Expertise: experience supporting US, UK, or other international sales territories, including time-zone coordination
- Strong understanding of the sales lifecycle and basic accounting principles
- Proficient in Microsoft Office Suite (Advanced Excel is mandatory for data tracking)
- Experience with CRM platforms (Salesforce/HubSpot)
- Understanding of MDM solutions (a significant plus)
- Soft skills: high attention to detail, excellent problem-solving, ability to prioritize tasks in a high-pressure, target-driven environment
- Superior interpersonal skills to bridge gaps between Sales, Finance, and customers
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