Process Analyst
On-siteChesapeake, Virginia, United States
Job Summary
Evaluate and improve business processes by analyzing performance data, developing metrics, identifying gaps, and providing actionable recommendations. Support claims business operations through reporting, hypothesis testing, root cause analysis, and performance monitoring. This role requires experience identifying trends, resolving process gaps, and synthesizing reports from multiple data sources using Tableau and Microsoft Excel. Lead and lagging indicators must be developed and monitored while communicating findings effectively. Located in Chesapeake, VA with options in Tampa, San Antonio, Colorado Springs, and Phoenix. This 12+ month contract offers W2 eligibility and visa sponsorship.
Required Qualifications
- Experience identifying, establishing, monitoring, and reporting on key business metrics
- Business performance analysis and communication
- Experience identifying opportunities, resolving gaps, and improving business processes
- Strong data analysis and reporting experience
- Experience organizing, synthesizing, creating, and analyzing reports from multiple data sources
- Ability to identify trends and perform root cause analysis
- Experience developing and monitoring performance metrics, including leading and lagging indicators
- Hypothesis testing experience
- Experience creating reports and monitoring business performance
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
Desired Qualifications
- Insurance experience
- Claims experience
- Financial services experience
- Team-oriented and self-motivated
- Tableau
- Microsoft Excel
- Microsoft Office
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