Process Analysis & Adoption Lead
On-siteKalamazoo, Michigan, United States
Job Summary
Lead the PAA team to evolve and drive adoption of cross-functional R&D processes, defining epics, user stories, and acceptance criteria that align with FAIR principles. Own the end-to-end portfolio from discovery through post-launch support, establishing operating norms, success metrics, and adoption plans to quantify benefits and remove barriers. Conduct structured process discovery using Agile methodologies, mapping current and future states while gathering source materials and engaging stakeholders to identify readiness concerns. Orchestrate change management by creating training curricula, communities of practice, and hypercare plans that ensure solutions are business-led and measurably improve cycle time, quality, and compliance. Partner with scientific, clinical, and regulatory leaders to translate lab needs into actionable requirements, ensuring digital initiatives meet GxP contexts and support Zoetis' global animal health mission.
Required Qualifications
- Bachelor's degree in a relevant field (e.g., life sciences, engineering, operations research, information systems, or related)
- 10+ years in process analysis/improvement and adoption within life sciences or adjacent regulated R&D environments
- 3+ years in a people-leadership role
- 5+ years applying Agile methodologies in an R&D product/platform context, including defining epics and user stories, writing acceptance criteria, partnering with product owners, and maintaining backlog hygiene to drive iterative delivery
- Demonstrated delivery of multi-team process/digital transformations from discovery through adoption with quantifiable business outcomes
- Hands-on business analysis experience - requirements elicitation, process/data modeling, and backlog refinement; proficient in defining epics, user stories, and acceptance criteria
- Strong command of Agile/Scrum (user stories, backlog refinement, acceptance criteria)
- familiarity with Waterfall/SDLC
- proficiency in requirements elicitation and documentation (BRDs/FRDs, BPMN/UML, use cases)
- process mapping
- stakeholder management and facilitation (workshops, interviews)
- testing support (UAT planning/execution, defect triage)
- Exceptional stakeholder engagement, facilitation, and communication skills
- able to translate between scientific and technical domains and influence without authority
- Strong change management toolkit (e.g., PROSCI/ADKAR or equivalent) and learning design principles for training and enablement
- Experience using facilitation and documentation tools (e.g., Miro, structured discovery templates, process maps, stakeholder maps, journey maps, adoption plans, shared documentation repositories)
- Familiarity with scientific workflows and tools (e.g., material registration, ELN/LIMS, instrument data capture, data analysis lab automation) and FAIR data practices supporting use of these workflows and tools
- Analytical rigor with comfort in defining practical KPIs, baselines, and benefits realization based on available data
- fluency with process mapping and requirements tools
- Experience with Lean/Six Sigma
- certification preferred
Desired Qualifications
- Advanced degree preferred
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